Política de reembolso

 Customer Service: Saturday, May 16, 2026

Refund Policy   

Our 15-day return policy means that after receiving an item, you have 15 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@zardivita.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at support@zardivita.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and ensure it is resolved properly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have received and, once the return is accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without any justification.

As stated above, the item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you to let you know whether your refund has been approved or not.

If approved, you will automatically receive your refund within 10 business days using your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us at support@zardivita.com.